Frequently Asked Questions (FAQ)

Orders & Payments

1. What payment methods do you accept?

We accept credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay.

2. Can I modify or cancel my order after placing it?

If your order has not yet been shipped, you can request a modification or cancellation by contacting our customer support as soon as possible. If the order has already been processed, you can return it following our return policy.

3. Will I receive an order confirmation?

Yes! After completing your purchase, you will receive a confirmation email with all your order details. If you don’t see it, please check your spam folder or contact us.

4. Can I request an invoice for my purchase?

Of course! You can request an invoice during checkout by entering your billing details or by contacting us after your purchase.

Shipping & Delivery

5. What are the shipping times?

Shipping times vary depending on the destination and the selected method. Generally, 3-7 business days for international shipments.

6. Do you ship internationally?

Yes, we ship to several countries. Shipping costs and delivery times vary based on the destination. You can check the available options during checkout.

7. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking link to monitor your package in real time.

8. What if my package arrives damaged or doesn’t arrive at all?

If your package arrives damaged, please contact us immediately with photos of the issue. If you haven’t received your order within the expected timeframe, let us know, and we’ll investigate.

Returns & Refunds

9. Can I return a product if I’m not satisfied?

Yes, you have 14 days from the delivery date to return a product, as long as it is in its original condition.

10. How does the return process work?

You can initiate a return by contacting our support team. We’ll provide you with the necessary instructions and a return shipping label if applicable.

11. How long does it take to receive a refund?

Once we receive and verify the returned item, we will process your refund within 5-7 business days, using the original payment method.

12. Are returns free?

In some cases, yes, but it depends on the reason for the return. If the return is due to our error, we will cover the shipping costs. Otherwise, return shipping fees may apply.

Products & Support

14. How can I contact you for support?

You can reach us via email, through the contact form on our website, or by phone. Our support team is available Monday to Friday, from 9:00 AM to 6:00 PM.

15. How can I check if a product is in stock?

You can check availability directly on the product page. If an item is out of stock, you can activate a notification to be alerted when it becomes available again.

16. Do you offer discounts or promotions?

Yes, we have seasonal promotions, exclusive discounts for newsletter subscribers, and special offers. Follow us on social media or sign up for our newsletter to stay updated!

Account & Newsletter

17. Do I need to create an account to place an order?

No, you can complete your purchase as a guest. However, creating an account allows you to manage your orders and returns more easily.

18. How can I subscribe or unsubscribe from the newsletter?

You can subscribe by entering your email on our website. To unsubscribe, simply click the link at the bottom of any of our emails.

19. How can I update my personal information?

Log in to your account on our website and go to the "My Profile" section to update your details.

20. Do you have a loyalty program or rewards system?

We are working on a loyalty program! Stay tuned for updates.